Shan Sebastian is an entrepreneur, digital marketing consultant, and AI practitioner focused on helping Filipino businesses and professionals adopt modern technologies. Through SmartChat AI, Freelance PH, and AI Creatives PH, he works to make emerging digital opportunities more accessible to entrepreneurs, freelancers, and creatives. In this session, he'll share why businesses need to rethink their operations and how AI and automation can help them build more efficient customer engagement systems.

Lowrence Allera works across AI applications, creative technology, product development, and community building. As Product Manager of SmartChat AI and Founder of Chain AI Community, he is involved in developing and sharing practical applications of emerging AI technologies. In this session, he'll explain the difference between AI and automation and how businesses can use both to build smarter workflows.